1.

Read the job card carefully for required repairs. Any other problems not on the job card contact the customer before proceeding to repair them.
Make notes on the job card that customer (name) gave the ok to proceed with extra service and date.
 

2.

If required scan & clean any viruses & spyware using only the JMCS approved Software as listed here;

Avast Anti-Virus
Trend Micro PC-Cillin Internet Security
Trend Micro Anti-Spyware
Spyware Sweeper
Spyware Doctor
No Adaware
Ad-Aware
Microsoft Defender
Anything else to be approved by management
 

3.

• Preform required repairs unless a quote is required first.
• If quote is require, diagnose fault & estimate cost of repairs including exact cost of parts required to fix system.
  Contact customer with the estimated cost of repair, state this is best estimate only, due to the very nature of computer problems it is hard to give a firm quote but we will do our best to keep within the estimated price.
• We can give fixed prices for certain common tasks eg:
  
  

98/ME/2000/XP Windows & Driver reload only	$138 + GST
Complete Virus & Spyware Scan & Clean	$207 + GST
Replacement 56k Dialup Modem	$114 + GST
Callout Taupo within 10km	$  35 + GST
Standard Hourly Rate	$  69 + GST
Pension Hourly Rate	$  49 + GST
For further rates see Our Rates

4.

• Once repair has been completed, fill in the job card & pass to management for Invoicing.
• Contact customer on completion of job & invoice, advise machine is ready & the cost of job.